Terms of service

1. General Information

Ruikala is a brand offering home and lifestyle products made with care, using traditional handblock printing techniques and premium cotton materials. These terms govern your access and use of our website and services.

By visiting our website or making a purchase, you engage in our “Service” and agree to be bound by these Terms and Conditions, including any additional terms and policies referenced here or available by hyperlink.

2. Eligibility

To shop on Ruikala, you must be:

  • At least 18 years old or using the site with the supervision of a parent or guardian.
  • Providing accurate, complete, and current information.

We reserve the right to refuse service or cancel orders at our sole discretion.

3. Product Information

We make every effort to display products as accurately as possible. Due to the handmade and handprinted nature of our products:

  • Slight variations in color, print, and texture may occur.
  • All dimensions are approximate and for reference only.

We do not guarantee that your device’s display will accurately reflect our product colors.

4. Pricing and Payment

All prices are listed in Indian Rupees (INR) and are inclusive of GST unless stated otherwise. We reserve the right to change prices without prior notice.

We accept payments through secure gateways like Razorpay, credit/debit cards, UPI, and net banking. Orders are confirmed only after successful payment.

5. Shipping and Delivery

We ship across India. Once your order is placed:

  • Orders are typically dispatched within 2–4 business days. 
  • Delivery time may vary based on your location.
  • You will receive a tracking link upon dispatch.

We are not responsible for delays caused by courier companies or natural disruptions.

6. Returns and Exchanges

We offer returns or exchanges only in the following cases:

  • You received a damaged, defective, or incorrect product.
  • The request is raised within 48 hours of delivery with supporting images.

To be eligible:

  • Items must be unused, in original condition and packaging.

We do not accept returns for:

  • Minor color or print differences. 
  • Size discrepancies due to human error in measurements

Read our Return Policy for full details.

7. Intellectual Property

All content on this website — including text, images, logos, and designs — is the property of Ruikala and is protected by copyright and trademark laws. Unauthorized use, reproduction, or distribution is prohibited.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

9. Limitation of Liability

Ruikala is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or products. All purchases are made at your own risk.

10. Changes to Terms

We reserve the right to update or change these terms at any time. It is your responsibility to check this page periodically. Continued use of the site after changes indicates your acceptance of the updated terms.

11. Governing Law

These terms and your use of the site are governed by and construed in accordance with the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

12. Contact Us

For any queries related to these Terms and Conditions, please email us at [connect@ruikala.com] or use the contact form on our website.