Privacy policy

Privacy Policy

Last updated: June 21, 2025

Ruikala operates this store and website, including all related information, content, features, tools, products and services ("Services") to provide you with a curated shopping experience. The store is powered by Shopify, which enables us to offer and manage the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, interact with, or make a purchase through our Services.

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect

"Personal information" means any data that identifies or can reasonably be linked to you. We may collect the following categories of personal information:

Contact details: Name, billing/shipping address, phone number, email address.
Financial information: Payment method, transaction details.
Account information: Username, password, settings.
Transaction history: Items viewed, purchased, returned, or exchanged.
Communications: Inquiries, feedback, or messages sent to us.
Device and usage data: IP address, browser type, device identifiers, interaction data.

We collect this information directly from you, automatically through your use of the Services, from service providers, and occasionally from third parties.

How We Use Your Personal Information

Depending on your interaction with us, we use your personal information to:

Provide and improve the Services: Process payments, fulfil orders, manage accounts, personalize your experience.
Marketing and promotions: Send you updates, promotions, or targeted ads based on your preferences and activity.
Security and fraud prevention: Verify accounts, monitor for malicious activity, ensure safe transactions.
Communication: Respond to your inquiries, provide customer support.
Legal compliance: Fulfil legal obligations or respond to government/legal requests.

Refunds and Returns

We offer refunds or accept returns only as described in our Return & Refund Policy. All purchases are generally considered final sale unless your item arrives damaged, defective, or incorrect. Please refer to our full Return & Refund Policy for details. Contact us at connect@ruikala.com if you have any questions.

How We Share Personal Information

We may share your personal information with:

Shopify, our e-commerce platform provider.
Vendors and service providers: payment processors, shipping partners, marketing tools.
Business and marketing partners: for targeted advertising (as permitted by law).
Legal authorities: when required to comply with laws or protect our rights.
Affiliates and in business transitions: mergers, acquisitions, or asset sales.

Shopify and Data Processing

Our Services are hosted by Shopify. Shopify may collect, use, or share your personal information as described in their own privacy policy. You can review their policy and understand your rights at https://privacy.shopify.com/en.

Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices, content, or accuracy. Please review their policies before sharing any personal data.

Children's Privacy

Our Services are not intended for use by children. We do not knowingly collect personal data from anyone under the age of majority in your jurisdiction. If you believe we have collected data from a child, contact us to request deletion.

Security and Retention

We use reasonable measures to protect your personal information, but no method of transmission or storage is completely secure. We retain your information as needed to provide the Services, fulfill legal obligations, and enforce our policies.

Your Rights and Choices

Depending on your location, you may have rights to:

Access, correct, or delete your personal information.
Object to or restrict certain processing.
Receive a copy of your data.
Manage communication preferences (unsubscribe links in promotional emails).

International Transfers

Your data may be stored and processed outside your country, including in countries where privacy laws may differ. When transferring data from the EU/UK, we use appropriate safeguards like Standard Contractual Clauses.

Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the updated version with a revised "Last updated" date.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, contact us at:

Email: connect@ruikala.com