Shipping policy
Thank you for shopping with Ruikala! We aim to provide a smooth and reliable shipping experience for all our customers.
Processing Time
All orders are processed within 6 – 8 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times:
- Metro Cities (India): 3–5 business days
-
Other Indian Locations: 5-7 business days
- International Orders: 7-14 business days (may vary based on destination and customs)
Please note that delivery times are estimates and not guaranteed.
Order Tracking
Once your order is shipped, you will receive an email with tracking information so you can monitor your delivery status in real time.
Shipping Locations
We currently ship:
- Across India
- Internationally to select countries (please check availability at checkout)
If your location isn’t supported at checkout, contact us at connect@ruikala.com for a custom shipping quote.
Delays & Issues
While we work with reliable courier partners, unforeseen delays (weather, public holidays, customs clearance, etc.) may occasionally occur. Ruikala is not liable for such delays but will assist you in resolving any issues.
Incorrect Shipping Information
Please ensure your shipping address is complete and accurate. We are not responsible for orders delayed or lost due to incorrect or incomplete shipping details.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, contact us at connect@ruikala.com within 48 hours of delivery (or expected delivery) with your order number and relevant details. We will work with the courier to resolve the issue promptly.
If you need any help with your order or have special delivery requirements, feel free to reach out to us at connect@ruikala.com.
